Dotmatics and COVID-19

By Dotmatics | 월요일, 3월 23, 2020 - 09:00 UTC

COVID-19: Dotmatics is Helping Customers to Maintain Business Continuity

Since news of the outbreak of the coronavirus disease (COVID-19) emerged, Dotmatics has monitored updates from the World Health Organization and worldwide governments. Dotmatics is helping customers to maintain business continuity at this time by ensuring an uninterrupted flow of data for organizations. As part of its ISO 27001 certification, Dotmatics has in place policies and procedures to ensure business continuity, including:

General Business Support

All Dotmatics employees have been provided with the technology and organizational support to enable remote-working.

Customer Support

Support staff have the ability to work from home with the system access and communication tools they need should they be required to do so due to self-isolation or government guidance. Support managers are able to provide their teams with remote support and guidance.

Customer Cloud

The Dotmatics Cloud platform is built on the AWS hosting environment, and inherits the physical and environmental security controls provided by them. AWS hold many certifications relating to information security and business continuity – more information can be found here: https://aws.amazon.com/compliance/. We do not anticipate any issues with system availability or support.

Due to the nature of Dotmatics’ business, the company is already well ahead of the curve in facilitating customers to work collaboratively with their research colleagues – interacting as virtual teams within and across organisations. Now having to work remotely, the solutions Dotmatics provides ensures all scientists can have full access to the same shared data on which project progression decisions can be made using advanced analytics fuelled by next generation AI and machine learning.

For the Dotmatics team, it is business as usual with staff being fully supported in their move to home working and initiatives in place to boost morale and encourage new ways of working that are healthy and well-balanced. Company-wide, Dotmatics continues to foster a ‘can-do’ attitude with its customers, partners and employees and feels fortunate to be at the forefront of such an IT-enabled industry.

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