Infrastructure Support Technician

For more information, please send a CV/Resume with a cover letter to


Dotmatics is a leading global scientific informatics software and services provider, delivering solutions tailored to the modern, highly collaborative and mobile scientific environments. The company provides solutions to several vertical markets, including the pharmaceutical, biotechnology, academia, food and beverage, oil and gas, personal care and agrochemical industries.

Learn more about Dotmatics here.

Dotmatics’ enterprise solutions are flexible, scalable and configurable, providing effective scientific information management across entire organizations, from discovery research to development and early manufacturing. Dotmatics has significant expertise in scientific informatics, including database management for chemistry and biologics, electronic laboratory notebooks, chemical and biological registration, screening data management, SAR analysis, reporting, and visualization.

Dotmatics is seeking a full-time, experienced “Head of Presales” to join our team.

The Opportunity

Reporting to the Infrastructure Team Leader, you will use your “hands-on” skills across all areas of IT infrastructure and networking to deliver service throughout our UK and international offices.


  • Assisting in the implementation of all IT systems within the company, including hardware, software and virtual on/off premises systems.
  • Configuring and administering physical servers and other equipment used to provide both a secure and stable access to information.
  • Assist in the rollout of new hardware/software, office openings/expansions, etc as required.
  • Create and maintain documentation to support all technology and ensure change management procedures are followed.
  • Work with the IOPS Infrastructure Team Leader to deliver and maintain all infrastructure across Dotmatics.

Skills and Requirements

  • Excellent communication and team-working.
  • Experience in the following essential: Windows (desktop/server), AD, VMWare, LAN/WAN, VPN, VoIP, Wi-Fi, Switches.
  • Experience of the following desirable: Linux, Veeam, Office 365, Oracle, Okta, Juniper, Ubiquiti.
  • A strong desire to learn and improve.
  • Minimum 2 years’ experience in a similar role.


Bishop's Stortford, UK


In order to comply with customer requirements and Dotmatics internal processes, Dotmatics will undertake appropriate vetting of staff. When applicants accept a job offer, Dotmatics, alongside a specialist provider, will undertake professional verification and criminal record checks. These checks are only undertaken with consent and in accordance with regulatory obligations. Any job offer will be subject to receipt of satisfactory background checks.

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