IOPS Cloud Support Technician

For more information, please send a CV/Resume with a cover letter to

Job Description

An exciting opportunity presents itself for an IT support professional. Reporting to the Cloud Support Team Leader, you will be responsible for providing technical support for Dotmatics applications hosted within the Dotmatics Cloud environment.

You will be expected to be able to work within a small team, deploying, upgrading, monitoring, troubleshooting and maintaining customer cloud based systems.

Duties and Responsibilities

  • Creating, maintaining and upgrading cloud infrastructure as required.
  • Maintaining, upgrading and migrating Dotmatics applications for customers.
  • Proactively monitoring the cloud environment troubleshooting issues as they arise.
  • Recovering systems from backups and snapshots as needed.
  • Maintaining the hardened Dotmatics cloud build image.
  • Preparing and maintaining documented operating procedures.
  • Cloud helpdesk administration.
  • Assisting the IOPS team as required.

Person Specification

  • Experience with the following desirable: Microsoft Systems, Windows Server, Linux, Java, AWS.
  • Proven experience in supporting customer-focused environments.
  • Previous experience of network administration.
  • Previous experience in a similar role.
  • Excellent communication skills - both verbal and written.
  • Good organisational skills.

Reports to

Information Security and Cloud Services Team Leader


Salary and benefits are commensurate with experience and skills.




Bishop's Stortford, UK


In order to comply with customer requirements and Dotmatics internal processes, Dotmatics will undertake appropriate vetting of staff. When applicants accept a job offer, Dotmatics, alongside a specialist provider, will undertake professional verification and criminal record checks. These checks are only undertaken with consent and in accordance with regulatory obligations. Any job offer will be subject to receipt of satisfactory background checks.

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